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What should I do if I have an accident?
To ensure that your claim can be settled quickly and without delay:
- Record the name, address, licence number and insurer of other drivers involved together with the registration numbers of their vehicles, if possible.
- Try to get names and addresses of witnesses.
- Notify us and the police immediately if your vehicle is stolen or maliciously or intentionally damaged.
- Take all reasonable steps to prevent or minimize further loss, damage or liability.
- If your vehicle is not driveable, please contact us to arrange for it to be towed to a place of safe storage.
- Contact the Claims Department on 1800 280 557 (weekdays between 9am and 5pm AEST) and a claims specialist will assist you through the claims process.
What should I do if my car is stolen?
- Notify us and the police immediately.
- Contact the Claims Department on 1800 280 557 (weekdays between 9am and 5pm AEST) and a claims specialist will assist you through the claims process.
Will I have to pay my excess?
You need to contribute your excess if you are responsible for the accident or you cannot provide the name, address and registration number of the responsible party.
Do I need to complete a claim form?
Yes. We can take your details over the phone; or you may download a claim form online or use our claims notification online and one of our claim specialists will contact you.
Do I have to get a quote for the repairs?
Yes. By using one of our recommended network of repairers, you need to obtain one quote. For the recommended repairer closest to you, contact our office on 1800 280 557 (weekdays between 9am and 5pm AEST).
Will my No Claim Bonus (NCB) be affected?
Your NCB will only be affected if you are responsible for the accident or if you cannot provide the name, address and registration number of the responsible party.
Fastr Car Insurance does offer the option of paying an extra premium to protect your no claim bonus, even if you are at fault. Our claims staff can confirm whether this option applies to your claim.
What should I do if someone makes a claim against me?
- Record the name, address, licence number and insurer of other driver(s) involved and, if possible, the registration numbers of all vehicles involved.
- Do not make any admissions and do not attempt to settle any claim made against you.
- Contact us as soon as possible on 1800 280 557 (weekdays between 9am and 5pm AEST) and advise the Claims specialist of the details of the incident. We will do all we can to assist you through the claims process.
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If you need to make a claim on your car insurance FASTR Car Insurance can offer you two easy options:
- Contact our office on 1800 280 557 to have a claim form mailed to you.
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Download claim form here:
Our claims specialist will discuss the most appropriate arrangement for managing the claims repair process and assist you in selecting a suitable and conveniently located repairer.
If your car cannot be driven, we can arrange for it to be collected and delivered to the repairer.
Our recommended repairer network comes with a lifetime guarantee on ALL repairs completed.
All of our recommended repairers are subject to a rigorous accreditation process that ensures that FASTR Car Insurance clients receive a quality service.
If you wish to lodge a claim for broken glass, you simply call Instant Windscreens on 132 444. Instant Windscreens is our preferred supplier for all windscreen and glass damage.
When you call, make sure that you have your FASTR Car Insurance policy number with you, together with details of how the breakage occurred and Instant Windscreens will manage the process for you.
For more information about Instant Windscreens, visit their website www.instantwin.com.au.
Fastr Car Insurance is committed to providing outstanding service and to exceed the expectations of our clients. There will, however, be occasion when a complaint is made and our aim is to resolve them as amicably and as quickly as possible.
Fastr Car Insurance is a signatory to, and participates in, the General Insurance Code of Practice. This means that we offer an Internal Dispute Resolution Process (IDR) in the event that a customer is not satisfied with either the outcome of a Motor Insurance claim, or any aspect of its handling. To start the IDR process, you just have to call us and ask to speak to the Operations Manager.
If you are dissatisfied with our decision, you may choose to refer the matter to an independent external dispute resolution body, the Financial Ombudsman Service ("FOS"). The FOS Scheme offers claimants the facility of an impartial alternative to litigation. Like our IDR process, the FOS Scheme is free to claimants.
To find out more about the role of the FOS visit the FOS website www.fos.org.au.
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